Return & Refund Policy

Return & Refund Policy

At Girlgeous we want you to love every piece. If something isn't quite right, we're here to help.

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn, unwashed and unused, with all tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return

Email us at info@girlgeous.com with your order number. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Damages & issues

Please inspect your order on delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items

Certain items cannot be returned, including sale items, gift cards, and anything marked final sale. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return your item and, once accepted, place a new order for the size or style you'd like.

EU 14-day cooling-off period

If your order ships into the European Union, you may cancel or return it within 14 days for any reason, provided the item is unworn, unused, with tags and in its original packaging, with proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval, contact us at info@girlgeous.com.

Girlgeous · info@girlgeous.com · 71-75 West Street, Shelton Street, London WC2H 9JQ, United Kingdom